Availability
The website, launcher and in-game assistant are in preparation. The usage and retention described here are planned designs; they do not mean live AI requests are being processed or images and recordings sent to a provider now. Before release, we will recheck and explain available screens, devices, providers, international transfers and retention.
What capabilities are being prepared?
The assistant is being prepared to find approved MALOO guidance and explain the signed-in user's own account state. It is designed to answer only from current guidance and verified evidence, and to say when information is missing or uncertain.
- Your game state verified through account linking is used only as read-only answer context.
- The assistant does not execute game commands, change accounts, grant items or currency, make payments, change permissions, submit support requests or modify game data.
- It does not listen to or transcribe community voice calls such as the village plaza.
Input and voice features
After verification, we plan to support text questions and image or screenshot attachments after sign-in. Voice questions will record only while you hold the button, with an editable transcript you submit yourself. We are considering playback of a signed-in user's own selected answers. These features are not currently available or accepted on each device.
Voice recording never starts automatically. The design avoids collecting ambient sound or community calls and lets you review transcripts before sending.
Conversations and retention
These are MALOO's planned retention rules. We will review the stored data and deletion methods and publish confirmed details before release.
- Signed-in account conversations: We plan to make them available for 30 days after the last activity, then expire them.
- Questions without sign-in: The design creates no account history. Temporary results for returning the same response to duplicate requests are planned to be retained for up to one day.
- Preferences to remember: Only information you enter and consent to save is stored separately, with retention planned until you delete it.
- Images, original recordings and generated audio: The design does not store these in MALOO conversation history. They may be processed while an answer is created; if sent externally, the provider's separate processing and retention rules also apply.
Conversation history and saved preferences are separate features. Asking a question does not automatically save a preference. We will verify viewing and deletion before release.
External AI providers and retention
The AI provider connection is currently disabled. If enabled, necessary parts of your question, relevant conversation, requested own-state information, consented preferences and attached images or recordings may be passed for answer generation. We will publish the actual transmitted data and processing locations after the provider and processing route are confirmed, before activation.
When preparing the connection, we plan to apply store:falseon supported requests, but this does not mean Zero Data Retention (ZDR). According to OpenAI's official guidance, in the Responses API, store:falsedisables response application-state storage, but separate abuse-monitoring logs may normally retain question and answer content for up to 30 days. Legal and service-protection exceptions may apply. ZDR is a retention control with separate prior approval and eligibility requirements. Before activation, we will recheck current policies and exceptions for the chosen API route and report the actual retention settings.
OpenAI states that images or files flagged as potential child sexual abuse material may be retained for review even with ZDR. We will review applicable image-processing exceptions and the provider's latest guidance before release.
MALOO does not claim to have ZDR approval. OpenAI's retention periods, security-review exceptions and input guidance are available in OpenAI API data controls guide. Once the provider and route are confirmed, we will reflect accurate details, including international transfers, in the privacy policy before deciding whether to offer the feature.
Planned devices
The planned environments are Windows, macOS, Android and iPhone/iPad. This list does not confirm release or current downloads. Check the latest website downloads and feature guidance when available. Linux is not currently in the support plan.
To check whether your Mac uses Apple silicon or Intel, open the Apple menu () at the upper left and select About This Mac. If it shows Chip and a chip name, choose the Apple silicon file. If it shows Processor and an Intel name, choose the Intel file. These steps are described in Apple Support: Mac computers with Apple silicon.
Keep personal information out of images and audio
Include only what is necessary for an answer. Obtain consent for images or conversations involving others, and hide account names, chats and identifying information where possible.
Never include passwords, sign-in tokens, verification codes, PINs, recovery codes or payment credentials in questions, images or audio. The assistant never asks for this information.
AI answers may be wrong or outdated. Check the linked MALOO guides and notices for important gameplay information.
Contact
For questions about assistant data processing or privacy, contact support@maloo.kr. This guidance describes current preparation and plans; it does not replace the privacy policy. Before activation, we will publish the confirmed provider, processed data, retention and deletion methods alongside the privacy policy.