Article 1. Purpose and application
This policy details the user obligations and restriction standards set out in the Terms of Service. It applies to the MALOO game server, official Discord and official communities managed by the operator. Where an individual announcement provides more specific standards, that announcement also applies.
Article 2. General principles
The operations team reviews service records, reports and relevant circumstances to make consistent and fair decisions. Intent, repetition, the scale of harm and recovery feasibility are considered. Action may be taken first where urgent security measures or prevention of further harm are needed.
Article 3. Prohibited conduct
① Use of cheats, macros, unauthorized programs such as automatic clicking or harvesting, or tools that disrupt normal server operation
② Intentional exploitation of bugs or errors, abnormal duplication of items or currency, or trading with them
③ Real-money trading of accounts, items or currency; fraud; theft of others’ accounts; or requesting or disclosing personal information
④ Abusive language, hate speech, sexual harassment, repeated provocation of disputes, targeted attacks and false reports
⑤ Impersonation of operators or users, disruption of operations, server attacks, access circumvention, or searching for or sharing vulnerabilities
⑥ Using alternate accounts to evade restrictions or improperly receive event benefits or rewards
Article 4. Restriction standards
Minor or first violations may result in guidance, warnings or chat restrictions. Repeated violations, clear malicious intent or confirmed harm to other users may lead to temporary suspension, data reclamation or permanent suspension. Conduct that seriously undermines trust in the service, such as cheats or automation tools, large-scale duplication or fraud, account theft or server attacks, may result in permanent suspension or reports to relevant authorities without prior warning.
Article 5. Data and transaction handling
Where error exploitation, abnormal transactions or improper acquisition are confirmed, related items, currency and rewards may be reclaimed or adjusted as necessary. If harm to legitimate users is confirmed, recovery is considered where possible after checking records. Recovery is limited by available records and technical feasibility and does not always guarantee the same result.
Article 6. Reports and appeals
Submit reports through official Discord customer support with the nickname, time of occurrence, specific circumstances and available evidence. To appeal an access restriction, request a review through support or email within 14 days of receiving notice of the action. The operations team rechecks the facts and explains the outcome and reasons. False or retaliatory reports may result in sanctions.
Article 7. Policy changes
Changes to this policy and their effective date are announced through official announcement channels and the website. Measures required for urgent security responses may be applied first and announced as promptly as possible.
Article 8. Contact
For inquiries about this policy, reports, recovery or restriction appeals, contact official Discord customer support or Email support.