Article 1. Scope
These terms apply to Starlight Gems purchases and paid content in MALOO, operated by 말랑스튜디오. They apply together with the General Terms of Service and must not be interpreted as limiting consumers' statutory rights.
Article 2. Starlight Gems and product information
Starlight Gems are digital currency for MALOO content, not an investment or exchange instrument. Statutory withdrawal and refunds are guaranteed separately from the ban on cash trading. Base quantities and bonuses follow those displayed for each top-up product. Delivery ratios may vary by top-up amount; existing orders retain the product information and quantities applicable at payment. Before purchase, users must be able to check the actual payment amount, base quantity, bonus, uses, delivery timing and conditions.
Article 3. Payment and delivery
Bank transfer and culture gift voucher top-ups are accepted through the website and in game. For bank transfers, check the sender name, amount and deadline provided when requesting. Vouchers are redeemed when the combined actual balances of their PINs match the selected package amount; delivery including bonuses follows the selected package. If the total differs, processing stops before redemption. Payment and delivery status can be checked through the order link. Errors, duplicate payments or non-delivery are corrected or refunded after checking order records.
Article 4. Withdrawal
You may request withdrawal within 7 days of receiving written contract details. If supply occurs later, the period starts when supply is received or begins; statutory starting dates apply to cases such as failure to provide written details. No penalty or discretionary payment fee is imposed on lawful withdrawal for unused paid Starlight Gems. If supply differs from the description, advertisement or contract, statutory rights are guaranteed within 3 months of supply or within 30 days of when you knew or could have known of the discrepancy.
Article 5. Ordinary balance refunds and use of digital content
Ordinary refunds after 7 days are processed based on the unused portion of each purchased order. For a partly used order containing a bonus, usage is allocated proportionally between its paid and bonus portions. Its ordinary refundable amount is therefore calculated as: actual payment amount × (unused Starlight Gems in that order ÷ Starlight Gems initially delivered). Bonuses are not deducted first followed by a full refund of the paid portion. This formula does not limit statutory rights concerning withdrawal, non-delivery, defects or breach of contract; applicable law takes precedence where those rights apply.
Article 6. Refund procedure and overpayments
Send your nickname, order number (if any), payment date, amount and method, and request to official Discord support or by email. You can apply by email even if your account is suspended or you have left Discord. Do not send full voucher PINs, passwords or your full resident registration number. Statutory refunds are processed within 3 business days of the statutory starting date, such as digital content withdrawal. Statutory late-payment compensation applies to delays. Reversal of the original payment is prioritized; if unavailable, a lawful method agreed with the user is provided. Overpayments attributable to the operator are refunded in full without passing costs to users.
Article 7. Protection of minors
Paid contracts for users under 19 must meet Civil Act requirements, including legal representative consent. For cancellable transactions made without consent, the minor or their legal representative may request cancellation. Use alone is not a blanket reason to refuse; the scope of restitution follows relevant rules, including remaining benefit under the Civil Act. An adult declaration or checkbox alone is not treated as proof of deception. Restrictions on cancellation rights are assessed according to the circumstances and law. Legal representative consent required for children's personal information is separate from payment consent.
Article 8. Restrictions and unauthorized payments
If theft, error exploitation or abnormal acquisition is suspected, related transactions may be investigated and restricted as necessary. Reasons and appeal methods are provided. Refund rights for legitimate unused paid balances unrelated to the violation remain. Improperly obtained amounts are reclaimed or returned after verifying the rightful holder and transaction records; legitimate payers' rights are not categorically excluded.
Article 9. Service changes and termination
If termination or changes to paid content make it unavailable, handling and refund methods for remaining paid currency and undelivered content are explained in advance and settled under applicable law. A termination notice alone does not erase unused paid balances without compensation or shorten statutory periods for exercising rights.
Article 10. Contact and applicable standards
Usage and refund calculations for paid and bonus Starlight Gems are based on each order's delivery quantities and usage records. Later unfavorable standards are not applied retroactively. Matters not covered here follow applicable law, including the Electronic Commerce Act and Civil Act, and applicable consumer dispute resolution standards. Contact: Email support / 010-3734-9936.